We take your privacy seriously. This policy explains exactly what personal information 999q collects, why we need it, how it is stored securely and what your rights are as a player on our platform.
Six things 999q does to keep your personal information safe and handle it responsibly
All data transmitted between your device and 999q is protected using industry-standard encryption. This includes your login credentials, account details and PKR payment information processed through JazzCash, Easypaisa, Raast and other supported methods.
999q does not sell, rent or trade your personal information to third-party marketers or data brokers. Your information is used only for the purposes described in this policy — running your account, processing transactions and improving the platform experience.
You can request access to the personal data we hold about you, ask for corrections and, in most cases, request deletion of your data when you close your account. These rights are explained in full in the Your Rights section of this policy.
We only collect information that is actually needed to operate your account and provide the services you use. We do not collect data for its own sake. If a piece of information is not necessary to deliver the service, we do not ask for it.
Your PKR payment method details — whether JazzCash, Easypaisa or bank account information — are handled through secure payment processing channels. 999q does not store full card numbers or mobile wallet credentials on its servers.
If this Privacy Policy is updated in a way that materially affects how your data is handled, we will notify you through your registered contact details before the change takes effect. You will always know what version of the policy applies to your account.
This Privacy Policy applies to all users of 999q, accessible at 999q.win and through the 999q Android app. By registering an account or using the platform, you confirm that you have read and understood this policy. Please read it carefully before using the platform.
This Privacy Policy explains how 999q ("the Platform", "we", "us", "our") collects, uses, stores and protects the personal information of players and visitors who use our website at 999q.win and the 999q mobile application.
We understand that personal data is sensitive. Pakistani players who register on 999q are trusting us with real information — their name, contact number, payment method details and account activity. We take that trust seriously and this policy is our commitment to being clear and honest about how that information is handled.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are part of your overall agreement with 999q.
If you have any questions about how your data is handled before registering, please contact our support team first. Registering constitutes acceptance of this policy.
999q collects personal information in two main ways — information you provide to us directly, and information that is automatically generated when you use the platform.
We do not collect sensitive personal categories of data such as biometric data, religious beliefs, political opinions or health information. The data we collect is limited to what is necessary to operate a gaming account and process PKR transactions.
The table below summarises the main purposes for which 999q uses your personal information and the type of data used for each purpose.
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, mobile number, date of birth, login credentials |
| Processing PKR deposits and withdrawals | Payment method details, transaction records, account balance |
| Identity verification and fraud prevention | ID documents, payment method verification, IP address, device data |
| Delivering bonuses and VIP rewards | Wagering history, account tier, active bonus status |
| Providing customer support | Account details, correspondence history, transaction records |
| Improving platform performance | Usage data, session data, device and browser information |
| Responsible gaming monitoring | Deposit limits set, session durations, self-exclusion status |
| Sending account-related notifications | Mobile number, notification preferences, transaction events |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If automated processes flag your account for review — for example, due to unusual transaction patterns — a member of the 999q team will assess the situation before any action is taken.
999q processes your personal data on the following grounds:
999q does not sell your personal information. We share data with third parties only in the circumstances described below, and only to the extent necessary for each purpose.
To process your PKR deposits and withdrawals, we share the necessary transaction details with payment service providers including JazzCash, Easypaisa, Raast and bank transfer processors. These providers receive only the information required to complete your transaction and are bound by their own security and data protection obligations.
If you are required to complete identity verification, your documents may be reviewed by a third-party verification service. These providers process your data solely for verification purposes and do not retain it for any other use.
Some games on 999q — particularly slot games, fish games and bingo — are provided by third-party game studios. These providers may receive your Player ID and session data necessary to deliver the game. They do not receive your name, payment details or contact information.
We may disclose personal data if required to do so by a lawful legal process, court order or to protect the rights, safety and property of 999q, its players or the public. We will only do this to the extent required and will not disclose more data than necessary.
No third party that receives data from 999q is permitted to use it for their own marketing purposes or share it further without explicit instruction from 999q. All third-party data sharing is governed by data processing agreements.
Given that 999q processes real PKR transactions, payment data is handled with particular care. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the following applies:
If you notice any transaction on your 999q account that you did not authorise, contact support immediately. Do not initiate a chargeback with your payment provider without first attempting to resolve the matter with 999q, as chargebacks may affect your account standing.
999q uses cookies and similar technologies to ensure the platform works correctly, remember your preferences and understand how players use the site. Here is a summary of the types of cookies used:
These are required for the platform to function. They maintain your login session, remember your language and currency preferences and ensure security features work correctly. You cannot opt out of essential cookies while using the platform.
These help us understand how players use 999q — which pages are visited most, how long sessions last and where players encounter difficulties. This data is used in aggregate form to improve the platform. Analytical cookies can be declined without affecting your ability to use the platform.
These remember choices you have made — such as your preferred game lobby view or notification settings — so you do not have to reconfigure them on every visit.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to stay logged in and use certain platform features. Your cookie preferences for non-essential cookies can also be updated in your account settings at any time.
We retain your personal data for as long as your account is active and for a period thereafter as required for the purposes described in this policy. The general retention approach is as follows:
When data is no longer required and no retention obligation applies, it is securely deleted or irreversibly anonymised.
999q applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Key security measures include:
While we work hard to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials and contact support immediately if you suspect unauthorised access to your account.
In the unlikely event of a data security incident that affects your personal information, 999q will notify affected players as quickly as practically possible and take immediate steps to contain and remediate the issue.
As a 999q player, you have the following rights in relation to your personal data:
To exercise any of these rights, contact the 999q support team. We will verify your identity before actioning any data request to protect against fraudulent requests from third parties. We aim to respond to all data rights requests within 30 days.
Please note that some rights may be limited in specific circumstances — for example, we cannot delete transaction records that we are required to retain for legal or financial compliance reasons. In such cases, we will explain exactly what can and cannot be done.
999q is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 registers on the platform by misrepresenting their age, their account will be closed and any data collected will be deleted as soon as the matter is identified.
If you are a parent or guardian and believe a minor has registered on 999q, please contact support immediately with the relevant account details. We will investigate and take appropriate action promptly.
999q takes underage gambling seriously. Any player found to be under 18 will have their account permanently closed and any funds returned to the depositing payment method where possible. For more information on how we approach player welfare, visit the Responsible Gaming page.
The 999q platform integrates with third-party services to deliver the full gaming and payment experience. These include game providers for slots, fish games and bingo content, payment processors for JazzCash, Easypaisa, Raast and bank transfers, and technical infrastructure providers that host and operate parts of the platform.
Each of these providers is selected with data security in mind and is required to handle any data they receive in accordance with their own privacy obligations and the terms of their agreement with 999q.
999q does not link to external websites other than those necessary for payment processing and game delivery within the platform environment. This privacy policy does not cover any third-party websites or services that you may navigate to independently.
999q may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. The date shown at the top of this page reflects when it was last updated.
When we make material changes — meaning changes that meaningfully affect how your data is used — we will notify registered players via their account contact details before the update takes effect. For minor clarifications or non-material changes, the updated policy will simply be published on this page.
Continued use of 999q after an updated Privacy Policy takes effect constitutes your acceptance of the revised version. We recommend bookmarking this page and reviewing it periodically.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the 999q support team.
We are committed to resolving privacy-related queries promptly and transparently. Please include your registered account details when contacting us so we can identify your account and respond accurately.
You can reach the 999q privacy and support team at:
For account-specific matters, you can also use the in-platform support chat available in your account dashboard once logged in.